Frequently Asked Questions

We recommend calling to schedule so an estimator can give you their attention, but an appointment is not required. You are welcome to stop by during regular business hours. A typical visual estimate takes about 15–20 minutes, depending on the damage. You can wait and discuss your options, or ask us to send the estimate afterward.

Yes. Our initial visual estimate of visible damage is free. Disassembly, diagnostic work, scanning and measuring are separate services that can involve charges and require authorization. A free visual estimate does not include teardown or hidden-damage investigation.

Yes, if disassembly reveals damage we could not see. A small door dent may be straightforward to estimate, while a plastic bumper can spring back into shape and hide damaged parts underneath. We document additional damage and explain changes to the repair plan. For insurance repairs, we submit the additional items to the insurer for review.

We can inspect the visible damage, provide an estimate and help you understand the repair options before you decide. Whether to file is your decision. Discuss coverage, your deductible and possible premium effects with your insurer or agent. If you proceed with a claim, our staff can help you through the reporting and vehicle drop-off process.

Yes. Bring the estimate and vehicle so we can compare the proposed repairs and explain differences in parts, labor and repair steps. For customer-pay work, we may be able to match or beat an equivalent estimate while maintaining our repair standards. A second opinion does not guarantee an insurer will revise its estimate before disassembly and repair documentation.

Mohave Collision Repair is an I-CAR Gold Class repair facility. Gold Class is a collision industry recognition based on role-specific training and ongoing education. We also participate in the FCA Certified Collision Repair Program covering Chrysler, Dodge, Fiat, Jeep, RAM, Mopar and SRT, and the Kia Certified Collision Repair Program. We are a Hyundai Recognized Collision Repair Center. We repair many other makes and models as well.

Yes, we repair many makes and models beyond our manufacturer certification programs. OEM certification generally means a shop participates in a manufacturer-recognized program and has been reviewed against its equipment, facility and training requirements. Programs can involve participation fees, and the amount of brand-specific training varies; a certification badge alone does not tell you how much advanced training a technician has on a particular model. Not participating in a brand’s program does not automatically mean a shop lacks the ability to repair that vehicle. We evaluate the repair procedures, equipment and skills needed for your specific repair, and can access OEM repair information for many brands. Call us about your vehicle so we can explain how we can help.

Yes. We have aluminum-trained technicians, an aluminum welder and a self-piercing rivet system. We welcome pickup trucks, including larger pickups and dually trucks. Heavily modified or lifted vehicles need individual evaluation to confirm the repair requirements and facility fit.

Yes. We can coordinate windshield replacement, required camera calibration and insurance communication together. ADAS means advanced driver assistance systems, such as camera- and sensor-based safety features. Calibration requirements depend on the vehicle and manufacturer procedures. Insurance payment depends on your coverage and claim approval.

Quality checks take place throughout the repair, followed by a final inspection of the completed work. We check relevant functions, including brake lights and headlights, and perform a final test drive as appropriate. Issues go back to the technician before delivery. After sizable repairs, an exterior wash, vacuum, interior wipe-down and removal of repair dust are included at no extra charge.

We care about the quality of the repair and your experience. Our ownership and management bring more than 25 years of collision industry experience, supported by technicians with decades of hands-on experience. We explain your options and document the work needed for a proper repair. Read our customer reviews and choose a shop you feel comfortable trusting with your vehicle.

Quality checks take place throughout the repair, followed by a final inspection of the completed work. We check relevant functions, including brake lights and headlights, and perform a final test drive as appropriate. Issues go back to the technician before delivery. After sizable repairs, an exterior wash, vacuum, interior wipe-down and removal of repair dust are included at no extra charge.

Yes. We handle scratches, paint correction, fading, peeling clear coat and repainting individual panels. A complete repaint is not always necessary. After inspecting the finish, we can explain whether polishing, localized repair or repainting selected panels is the better approach.

A complete repaint can mean very different things—from a basic exterior respray to extensive preparation and disassembly for a factory-quality finish. Those are different services with very different prices.At Mohave Collision Repair, our approach includes thorough preparation, quality materials and removing components as needed to paint properly around handles, moldings, mirrors and bumpers. Vehicle size, existing paint condition and body damage all affect the cost, so we inspect the vehicle before quoting a complete repaint.

We focus on collision and cosmetic repairs rather than full restorations, custom paint or color changes. We may repaint a panel or two on an already-restored vehicle. Surface rust can often be addressed as part of a repair, but rust-through requires evaluation, and extensively rusted vehicles or major restoration projects are outside our focus.

Yes. We welcome fleet collision and paint work from businesses, contractors, dealerships and government organizations. Contact us to discuss your vehicles, scheduling and billing needs. We can discuss pricing and repair arrangements appropriate to the scope of work.

We consider simple jobs, such as installing a direct-replacement headlight, case by case. We generally do not accept major collision repairs using a full set of customer-supplied parts. Fit and durability can vary, and warranty coverage for a supplied part is limited. Contact us before purchasing parts.

Yes. If you want us to handle your collision repair, tell the tow operator and your insurer that you want the vehicle brought directly to Mohave Collision Repair at 2925 Gordon Drive in Kingman. Call us so we can coordinate receiving the vehicle and help with the claim process. Going directly to your chosen shop can avoid an extra transfer from another storage location. If the tow will arrive outside regular hours, arrange delivery with us first. Towing coverage depends on your policy and claim.

Call us with the vehicle’s location and your claim information, if available. We can help you understand what is needed to coordinate its release and transfer to our shop. The holding facility may need your authorization before releasing it. We will work with you and the insurer on the arrangements, including any questions about towing or storage charges.

Timing depends on the damage, required procedures, parts availability and insurance approvals. We provide an estimated schedule based on what we know and communicate changes as the repair progresses. Hidden damage or delayed parts can change the completion date.

Being able to drive does not necessarily mean the vehicle is safe. Fluid leaks, tire rubbing, loose panels, damaged lights or steering and suspension concerns need attention. Damage can also affect sensors and other safety systems. If you are unsure, call us to discuss the damage and towing arrangements rather than driving the vehicle to the shop.

Remove valuables, firearms, tools and as much personal property as practical, especially from areas we may need to access. Bring your insurance estimate and claim information if available. Before disassembly or repairs, you will sign an authorization covering the agreed work and insurance coordination. We communicate additional repair needs discovered afterward.

Our facility is fully fenced and covered by security cameras, with indoor and outdoor storage. We keep as many vehicles indoors as practical. Vehicles that cannot be secured because a door is removed or the vehicle is disassembled are kept inside to protect them from the elements and theft.

Our limited lifetime warranty covers our workmanship and refinishing for as long as you own the vehicle in your name, subject to the written warranty terms. It does not transfer if you sell or transfer the vehicle. Parts coverage and other limitations depend on the applicable written warranties.

Contact us and bring the vehicle in for an inspection. Bring your repair paperwork if you have it so we can locate the job. If the concern is related to our workmanship, we will take care of it under the warranty. If it has another cause, we will explain what we find and discuss the next step.

Our regular hours are Monday–Friday, 8:00 AM–5:00 PM. Saturday appointments and early or late drop-off or pickup may be available by prior arrangement. Spanish-speaking assistance is available. Call to schedule your estimate or discuss an accommodation.